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Shipping & Returns

Shipping Policy

For ensuring the anonymity and privacy of our customers we have a well-defined privacy policy on our portal. Our main priority is to give safety to our customers while doing online transactions.

We ask all our customers to check out our privacy policy before ordering medicine son our portal.

It is to be understood that while doing the final transactions you will be reminded that by agreeing to pay us you accept the terms and conditions set for the privacy policy on our portal.

  • We have a very stringent policy for our customers for collecting and sharing their private information.

  • All the information that we collect from the customers such as their name, age, email id, phone number, and address are used only for official purposes.

  • Even the personal and private confidential information that we collect such as your debit or credit card numbers, OTPs, are kept in our servers that facilitate the buying process for our customers.

  • We are not engaged in the unauthentic process for sharing your information with any of our entities or even to any third party such as our vendors and wholesalers.

  • All this is done to provide meaningful and efficient customer service to our customers.

  • This is done to ease the process for the customers to help them gather information or while choosing to buy a certain medicine or during the payment or checkout process.

  • This also saves their time as they don’t have to share their information time and time again at the time of purchasing the medicines from our portal.

  • You can choose to register with us or even leave it but that is solely at your discretion.

  • You don’t have to mandatorily sign up or register yourself on our portal for buying medicines.

Return & Exchange Policy, as an online drugstore, is committed to 100% customer satisfaction and we try to avoid any situation of refund, return and cancellation of orders. However, in the real world there can be various reasons why the customer or the dealer might have to back out from the deal. Here is a list of situations where refund & cancellation policy can be applied-

  • Limitation of quantity available for purchase.

  • Disputes and complaints

  • Unavailability of stock

  • Cancellation by customer.

  • Non-Receipt of Payment

If for some reason, your order is not delivered or is damaged in transit, we will ship you a replacement or issue you a full refund as per your request. If, however, you receive a partial order, we will issue you a full refund, and then charge only for the product (s) you received. Please allow us 30 business days from the day the order was shipped.If after 30 days, you have not received the order, or if you received any notification that your order was on hold or returned to the sender, please contact us and we will act on your request promptly.

If for some reason, you are not satisfied with the quality of the products, please contact us within 45 days of receiving the products and we will issue a free replacement or refund for that product. Queries received after 45 days of delivery will not be entertained.

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